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| Q:
What type of products and brands do you supply?
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| A: Everything from a basic automatic camera to an extensive home
entertainment system. We are authorised dealers for all the major
brands and are very price competitive. |
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| Q:
What if I can't see the item I want on the site?
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| A: Simply ask us, either by sending an email or telephoning our
showroom, and we'll do what we can to get the item in stock for you. |
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| Q:
How can you compete with High Street Chain Stores?
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| A: Our large showroom and high stock holding means we can offer all
the major brands in one location. And with our 26 years experience of dealing
with suppliers and handling bulk buying also means we can offer extremely
competitive prices, especially online. And, having grown originally from a small
company, we are focused on providing the professional, knowledgeable customer
service that we know our customers expect. |
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| Q:
How can I pay for my goods?
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| A: You can pay for your purchase by cheque or postal order,
all major credit cards, or even one of our finance packages. Again,
simply ask our sales staff or send us an
email for more information. |
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| Q:
When will my goods be delivered?
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| A: We can deliver most products within 2-3 working days on clearance
of your payment within the UK. If there is a delay or problem that prevents this
from being the case, we'll let you know. For more information
click here. |
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| Q:
What if I live outside the UK?
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| A: We're happy to deliver to addresses outside the UK and use only
the leading courier companies to get your purchases to you safely and as quickly
as possible. In most cases, you will have your product within 5 - 7 days on
clearance of your payment. For more information
click here. |
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| Q:
What about guarantees and back-up service?
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| A: All products come with the standard 1 year manufacturers'
warranty and we provide a full back-up service in the unfortunate event
of anything going wrong. In the event of a fault please contact our Service
Department, click here for contact details. |
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| Q:
I'd like the security of extended warranty protection. Can I purchase this from you?
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| A: Of course, we offer 3 and 5 Years Extended Warranty Cover backed
by Domestic and General Insurance. Many of our customers purchase this for extra
peace of mind. Naturally we honor this in the same way as a regular warranty,
and it also has the advantage of covering accidental breakages.
For more information click here. |
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| Q:
What information do you collect and why?
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| A: The basic details we collect when you register on the site are
used simply to form a member profile to make repeat purchasing quick and efficient,
keep a history of what you have purchased and allow you to track your orders, from
payment to delivery. We will definitely not pass your details on to third parties. |
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| Q:
What should I do if I have a complaint?
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| A: If you are at all dissatisfied with the products or service you
receive from Hiway Hifi, please contact us,
and we will do our utmost to try and rectify your problem. |
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