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Customer Comments

Feedback from our customers is a very important part of our business. Whether it be praise or criticism, every piece of correspondence helps us do business better.

So please tell us if you had an exceptionally helpful sales representative, a particularly punctual delivery, or simply found it hard to find a particular product. Every little bit helps.

To send us a comment, please click here.

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Many thanks for your fast professional service, look forward to buying from you again.

Wayne Corby


 

Thank you very much for the exceptionally quick attention to my order. The delivery could not have been quicker, and everything was exactly as requested. I am delighted with the camera.

Anthony Hicks


 

Outstanding service, This is by far and away the best online retailer i have come across, I ordered an Alpine head unit on a sunday night and by tuesday it was delivered to my door at the time i had requested. Then Yesterday night i order some speakers and the order has been proccessed, Accepted and sent all the next day and am currently expecting delivery tomorrow. Very highly reccomended, will tell friends about their top draw service, They don't **** you around!!!

Chay Dugdell


 

Very pleased with the service.
Iron was despatched quickly & is as described, in well packaged condition.
Will happily buy again.
Regards.

Robin De


 

I chose to buy from HiwayHIfi because of the excellent customer feedback and the poor serviceI received from other suppliers. I'm glad to say that HiwayHifi were first class and I would have no hesitation in buying from them again.

Ricardo Wechter


 

Goods received. As good as your word. Prompt and excellent service.
Thanks.

Richard Giordano


 

Have bought Samsung 22" LCD TV from you. Just writing to say that your service was absolutely brilliant. Great product info on website - easy to order - fantastic price - superb customer service/info ref order tracking etc - delivery perfect - product awesome. Many thanks for your help with this matter - I am exceptionally pleased with the whole experiance and WILL DEFIB=NATELY be back again in the not too distant future.

THANK YOU!!

Pete Curtis


 

I am very pleased with the promt service you provide. This is the second time in as many months that i have used you. Your prices are unbeatable.i will use you all the time now.keep up the good work. thank's again

Paul Kirk


 

Very quick response and great service. Order arrived as suggested on tracking system, within 2 working days of order. Many Thanks.

Paulette Morton


 

I would like to commend the excellent service i have received for the above order. The delivery was on time and above all the best thing was the constant updates being sent about the status of my order. I think this is great service and I would recommend HiwayHifi to all my friends. Please pass on my appreciation to all concerned and do keep up the great work.

Sincerely

Mirza Baig


 

Fantastic service... ordered one day delivered the next.. very good service

thanks

Chrysanthus De Silva


 

Thank you for the excellent service, I will recommend you to others.

Best Regards

Marcus Herbath


 

The iron I ordered over the Bank Holiday arrived at 0730 this morning. An excellent service, many thanks.

John McIntyre


 

Cheap and prompt delivery. Very good service.

Jamie Duncan


 

Ordered on Tueday delivered by Wednesday, FREE delivery and cheapest package by far. GreEEEat value, will use again.

Thanks.

Lee Burgess


 

I would just like to express my delight at your service.
At 10am on Wednesday I ordered a CD player from you. At 6.20pm I was advised that the order had been dispatched, and it arrived (in attrocious weather) at 2pm on Thursday. Excellent service, excellent value. I will certainly use you again and recomment you to my friends.

Keith Watts


 

first rate service, ordered jvc dvd unit late thurs night via internet, arrived monday 8am.
many thanks.ref monday june 14.

Kevin Maltby


 

Ordering was simple. Delivery prompt and efficient. Note on delivery to call before arriving was carried out. Very happy with the whole transaction. My only issue was that it wasn't easy clear when ordering if an installation service was available on delivery as this is something I would have taken up.

Juliana Finisterre


 

Placed and order Wednesday evening, DVD player delivered Friday morning. Who says customer service is dead. Well done and keep up the customere service

Jon Sewell


 

May I take this opportunity to thank you for your very efficient and prompt service.
I ordered a car audio CD/MP3 player on Wednesday, P.M. over the internet and received it the following day at 9.00 a.m.
It was fitted and operating by 10.00 a.m.
I will certainly deal with you again and recommend you to all my friends Thanks once again

Joe Strong


 

Order via web late tuesday night.
delivered thursday morning. excellent!!!
price fantastic. my order £100 more from another source.
i'll come again.
thanks

James Lucy


 

Camcorder received - thanks for the prompt service. Customer expectations exceeded.

Thanks

Jim Papworth


 

Ordering and assistance has been excellent, will definately recommend you to friends.

Good price and service, thanks.

Ian Wells


 

A quick note to say thanks for excellent service. I ordered a Sony digital camera DSC-P93 on Friday evening and it arrived Tuesday morning. Will definitely reccomend you for both service and price.

Ian Denyer


 

Service was excellent. My item was out of stock but I had numerous telephone calls and emails to let me know the situation. The biggest problem I had was their choice of distributors as they are not flexible by any account. Well done HIway you saved me over £90

Claire Holliday


 

Absolutely brilliant, the service & speed of delivery was second to none.
I ordered my goods at 03.00am on 25/05/04 when finished late shift, they arrived at 12.00 miday 26/05/04.(33 hours from order to delivery) very impressed.

Graham Howarth


 

Thank you for the excellent service shown in my purchase of a Bosch WFO 2466 washing machine. It was ordered on Thursday 20th May and arrived Friday 21st May, less than 24 hours later-and all at a fantastic price!

Graham Edwards


 

Thank you for excellent service - one of the best on-line buying eperiences I have had. patricualrly credit your commuications with the customer. Great prices too.

Graham Obeney


 

I would just like to thank yo9u for your easy to use web page and also your extremly cheap products as the cd player i am gettin of you is £400 at halfords so thankyou so so much

Marco Palumbo


 

Excellent service.
I ordered a minidisc recorder over the internet one evening, it was packed and despatched the following day and delivered the day after.
Could not have been better service. Well done.

Gil Townes


 

A very good service, very quick & efficient.

Gerald Meek


 

Excellent Service - Thanks.

I was originally sent the wrong unit, but this problem was easily and efficiently rectified and the new/correct model sent.

A really "painless" experience (10 out of 10).
All the best

Geoff Redsell


 

Many thanks for an efficient service

Gareth Baldwin


 

I would just like to say how impressed I was with the service and delivery. Your site was the only place I could find the item I required. You were also fantastic in arranging next day delivery even on a Saturday. I will be buying from you again in the future without doubt, luckily for you I spend a lot of money and look forward to putting some more your way.

Many Thanks

George Smith


 

Bought a camcorder saved nearly £140.Item delivered within 2 days, very pleased with product would definately buy from this website again

Darren Lever


 

I orderd a new television shortly before lunch on Thursday (by web and telephone) I received the goods shortly after lunchtime the following day. The goods were in perfect order, good packaging etc. A superb, first class performance. Thank you and I would deal with you again with confidence.

Dennis McPherson


 

Excellent website ,great price and very informative e-mails at every stage of order which arrived within 48 hours thanks very much .

Excellent service highly recommended

Dean wakeman


 

I'm REALLY impressed!!!
From time order placed to delivery, less than 48 hours (tea time Wed to late friday a.m.), all goods exactly as ordered (this doesn't always happen with some suppliers!) Many thanks.

Dave Watson


 

Many thanks on a superb service.
Noy only did I purchase the DV camcorder at the best price available but it was delivered very swiftly indeed. Communications were suberb and I don't hesitate to wholeheartedly recommendi HIWAYHIFI - they do the business!

Cheers

Brian Clark


 

Thanks for an excellent service, and superb value! I ordered a JVC CD Car Stereo on Friday night at about 9pm, and it arrived on Tuesday, which is fantastic, considering you guys don't work on the weekend. It was posted on Monday, and arrived on tuesday, and i saved about £80 on the same stereo being sold in the high street stores. This place is the cheapest online or offline place that i could find what i was after, and i'll deffinetly use this place in the future.

Mind you, you did put the frightners up me yesterday when i opened the package and saw a Sony DVD player box staring up at me.... i thought "oh damn... now i'll have to send it back and wait ages for them to sort out sending me my actual order.."... but i opened the box anyway, and you guys had put the box for the stereo inside that with tons of air cushions to protect it.... phew!

I had it fitted as soon as i got home from work, and its a great stereo!

Thanks guys!

Aaron Bradbury


 

To everyone at hiway hifi ltd you want to give your self a gold star my radio was deliverd to my door step with in 2 days. Thank you every one.

Bernard Ralph


 

Thank you. Irecieved my purchase within 24hrs will recommend to others without a doubt and I will definitely shop here again excellent service. 10 out of 10!

Masood Aslam


 

Excellent! I ordered on the Sunday, The monday was a bank holiday but it was still delivered by Weds morning. It was also the cheapest i'd found my camcorder. Deffo use you again.

Alex Austin


 

Very impressed with the turnaround on this order; next day delivery. No problems at all with the goods, so will come back!

Alan Glancey


 

Although one of my items was out of stock, the service was excellent and I was called by an employee to tell me when the out-of-stock item would be shipped. My other purchases arrived promptly this morning in perfect condition. Yours are the best prices I could find on or off the internet, especially for sony headunits. I've recommended you to all my friends. Thanks for a quality service.

Richard Smith


 

Just want to say that the Camcorder arrived in perfect condition very promptly. I was delighted with the service received, and would heartily recommend Hiway Hifi.com

Aidan Kieran


 
Many thanks excellent service, excellent communication and an excellent site will be reccomending to friends and look forward to puchasing again in the near future :)

Paul Crompton


 
Brilliant service. I ordered a camcorder Thursday lunchtime, tracked its progress Thursday evening and it arrived Friday morning. Can't ask any more than that. Thanks.

Patricia Scott

 
Some comments for you: "Excellent service even when things go wrong. I bought a freeview video recorder (DAEWOO SV900) which had a video fault. The unit was replaced very quickly and works fine. It makes such a difference dealing with people who want to help!"

Ken Proctor


 

Quick delivery. Cheapest on the net for the model of car CD Pioneer DEH-1530R. Excellent service. Recommended.

Damien Carroll


 

Very impressed with slick and courteus telephone service prior to my online purchase. Camcorder arrived when expected and I saved a lot of money so - thankyou.

Colin Pugh


 

Just a brief email to say thank you for promptly dealing with my order. I ordered a roberts world radio from you on - a web purchase - on sunday last week, and I received delivery of it today Tuesday. I am very pleased with the radio and the standard of service given by you. I will have no hesitation in coming backk to you in the future for other purchases and will readily recommend you to my friends.

thank you

Brian Angell


 

Many thanks for the very efficient and helpful service. I would certainly do more business with you in the future

Hill Hamish


 

First time buyer of camcorderordered from you Friday,good feedback on emails ,delivered Tuesday (earlier than requested ,but what the hell)Good gear seems,OK,May well use your site again.Thanks

Charles Virr


 

Absolutely spot on! Was a bit dubious by all the good comments (thought they were selectively biased) but ordered Kenwood Head Unit on Sunday night and it turned up 11.00am on Tuesday. Cheapest price for that unit too! Also, CityLink's service was spot on and their tracking service (which you usefully sent a link to by e-mail - well done) was very handy indeed

Alan Watson


 
Just wanted to say thanks for fabulous service and super fast delivery.Placed my order Sunday night, received an e-mail to tell me my order had been dispatched Monday afternoon, Item received Tuesday morning :)

G Scott

 
I ordered a Sony TRV355E Handtcam from your Website at 4pm on Monday. It was delivered first thing Wednesday!! This is the fastest delivery I've ever had from an on-line order. I also saved a considerable amount of money on the deal.Great service!! I'll deal with you again, I'll also recommend you to anyone looking for a bargain.

Regards

Malcolm

 

We received the Sony DSC P12 Camera today. We have been very satisfied with the service from Hiway Hi from ordering through to receipt of goods. It was good to be kept informed of our order and delivery and cannot fault the service given. Many thanks.

David Thomas


 
I'm very impressed with the speed of dealing with the order. I also appreciate the measures taken to ensure the security - ie requiring identification to authorise sending to an alternative location.Thankyou!

Adrian North

 
Excellent and prompt service, Thank you

Craig Hargreaves

 
I was amazed at the speed of delivery and how easy the tracking system was My television is up and running already, I only ordered yesterday and i am happy.off as the service is very good.would reccommend

Philip Walker

 
Thanks guys! Fantastic Service. Real next day delivery, PLUS parcel tracking! Great price and friendly on the phone. No faults....

Howard Smith

 
Thanks a lot. I was really impressed with the service and the speed of delivery. I ordered a Sony digital video camera at 4.30pm yesterday (11 March) and it arrived this morning (12 March) at 11.30am. I'm looking forward to unwrapping it when I get in this evening. Thanks again.

Roger Batt

 
I have just purchased a Sony TRV 33 from Hiway Hifi. I chose them after having been disappointed with the service provided to me by a local high street camera dealer who was unable to provide me with even a modicum of service. I placed an order on-line with Hiway Hifi late on a Monday evening. I received a flurry of e-mails in response informing me of confirmation of order, payment and indeed a web link to the courier to track my delivery. The camera was delivered 8am on the Wednesday morining in pristine condition. This is the first time I have used the services of Hiway Hifi and in view of the prompt efficient service I have already recommended them to several work colleagues. I will have no hesitation in the future of using their services

Jim Liggett

 

I made my first purchase of a car stereo from you over the weekend, it was delivered the following Tuesday which enabled installation the same day.Thank you for a prompt, efficient and cost effective service.

Regards

Robert McLellan


 
Thank you for your very effecient serive. It is the first time I have ordered from your company but I will certainly do so again in future. Thanks again.Mr G Thomson

Geoffrey Thomson

 
Excellent service, communication brilliant throughout. Won't hesitate to use again.. Thanks!

Simon Philpot

 
The JVC camcorder arrived the next day as promised. Absolutely first class service, I will recommend you to all my friends. Well done.

Gary Nuttall

 
Thanks for the most efficient and professional way you handled my recent order.

Thank you.
Geoff Sheard