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Customer Comments

Feedback from our customers is a very important part of our business. Whether it be praise or criticism, every piece of correspondence helps us do business better.

So please tell us if you had an exceptionally helpful sales representative, a particularly punctual delivery, or simply found it hard to find a particular product. Every little bit helps.

To send us a comment, please click here.

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Hi all, just wanted to drop you a line and say cheers for the great service. I recently bought a new Sub from you and the whole process was painless and top notch. My neighbours are not as happy as me about the Sub, but we are still friends. Thanks again.

Thanks,
Simon Saunders 28/10/2005


 
Excellent service, could not have been delivered quicker, took less than 24hrs!

Thanks,
Will Neaves 12/10/2005


 
Received order promptly and with no problems. Price very competiitive and multi region software update excellent Many thanks, I'll be back for more!.

Thanks,
Anthony Reynolds 04/10/2005


 
I have recieved the Tape deck as promised and it is exactly as you describe ,and it arrived within one week of ordering although it was not in stock at the time of ordering .
Well done.
I will purchase from you again .

Many Thanks,
Colin chapman 30/09/2005


 
It's only when things go wrong that we see the true caliber of a company or organisation.
Through no fault of your own I was supplied with an incorrect product in faulty condition (manufacturers fault).You arranged immediate same day collection of the faulty item at your expense and supplied the correct item (in pistine condition) as soon as possible, and on the day you specified. In addition, you managed to keep your calm in the face of a difficult and awkward customer (my comments about myself, I hasten to add!). You have earnt my respect and my appologies and praise go to all menbers of your staff for keeping their calm and for the efficient way with which they dealt with this issue. I shall have no hesitation in purchasing again and recommending you to others.

Best wishes and thanks,
Paul Johnson 28/09/2005


 
The JVC camcorder I ordered online yesterday afternoon arrived at 09:30 this morning!! Brilliant service

Thanks
William Bennett 17/09/2005

 
Re my order reference 50547 - Sony head unit. I have no suggestions on improving your service. Excellent in every respect, from website to email feedback to actual delivery the next day. Searched for the item I wanted to buy on Kellgoo, one of your competitors was slightly cheaper but had 21 reviews, 20 of which gave 'would not use this company again' summaries. The reviews regarding hiwayhifi however were of the 'rave' type awarding top marks, well done. I will recommend and use you in future. I also intend to add to the 'rave' reviews on Kellgoo.

Thanks
Rod Brooks 16/09/2005

 
Thankyou very much for sending me my product. I was pleased with your service, and also pleased with the time it took to arrive. Your prices are very good compared to all other company's. I will most definately buy from you again. Thankyou once again!

Thanks
Arsalain Javeed 15/09/2005

 
Order ref 50513 - arrived. Not used yet, but looks good. Excellent service. Will use you again. I was tempted to try your price match, but after reading all the excellent customer feedback (from Kelkoo, I think) I didn't bother. I found the item a little bit cheaper elsewhere, but only a little bit. I don't mind paying a little bit more for such excellent service. Well done

Thanks
jim polmear 14/09/2005

 
First class service from date of order (Friday 9th September) until date of delivery (Tuesday 12th). Goods arrived promptly and well packaged and I saved around £150 over what shop prices would charge. I was also kept up-to-date by their excellent online tracking system from the second I placed the order. Outstanding service.

Thanks
Glyn Ingram 13/09/2005

 
Fast and helpful reply to my queries. Royal Mail delivered very quickly.
The only small problem was P&P cost-maybe a note should be put on the website for extra cost of Northern Ireland deliveries. Excellent service, keep it going.

Thanks
Peter Richmond 08/09/2005

 
Thank you very much for the speedy delivery of my Kenwood CD autochanger,the quickest delivery of any online shop I have used!!

Thanks
Paul Warner 07/09/2005

 
Thank you very much for the speedy delivery of my Kenwood CD autochanger,the quickest delivery of any online shop I have used!!

Thanks
Paul Warner 07/09/2005

 
Thank you Hiway, for your first class service,
Although there was a manufacturers fault with the first radio i received, you were quick and more than happy to replace it. recieved the replacement radio today which works perfectly, sound quality is fantastic, Your products are very well priced compared with highstreet stores or other internet stores , i hope to shop again with you very soon, once again many thanks to a brilliant team.

Thanks
Garry Smith 06/09/2005

 
My order for a Sony supplementary lens was received within 24 hours of the time I was told you would get the delivery from Sony. I was very pleased with the attention and service you provided.

Thanks
Christopher Laird 02/09/2005

 
My order for a Sony supplementary lens was received within 24 hours of the time I was told you would get the delivery from Sony. I was very pleased with the attention and service you provided.

Thanks
Christopher Laird 02/09/2005

 
Thank you very much for such an excellant service. I ordered the same item from another company on the internet in June and they told me at the end of August that they could not get it after many promisted dates. I ordered it from you on Monday and I received my order today. Once again thank you very much.

Thanks
Elizabeth Manning 01/09/2005

 
Thanks a first class service on order no. 50293. You price match was great and your P&P very fast.

Thanks
Daniel Shaw 22/08/2005

 
Just to say - I ordered a Kenwood cd changer last Saturday, it arrived on Tuesday, fitted by 6pm. Not only £40 cheaper than anyone else, but excellent service - well done and thanks

Chris Devonport 20/08/2005

 
Ordered my Sony DVD recorder RDRHX510 and couldn't believe that it arrived the next morning. The recorder works perfectly, great service and a great product

Thanks
Mike Roberts 20/08/2005

 
What a great service - ordered my Panasonic TUCTH100 yesterday morning and it's already arrived. Your e-mails and Royal Mail tracking number kept me informed. Not only that your price was unbeatable. Looking forward to setting it up now. Thanks

Thanks
George Day 16/08/2005

 
The delivery speed is brilliant, if possable could u let me no when if, or when you get in some in car equalisers or crossovers.

Thanks
Gregory Winter 14/08/2005

 
Ordered the sony cybershot dsc_w7 last week, i am very pleased with the item!thank you for the super fast delivery. i will deffinatley use your web shop again ,and will reccomend to all my friends.

Thanks
Geoffrey trim 14/08/2005

 
Excellent service, extremely fast delivery, very impressed, will use again in future.

Thanks
Dawn Fletcher 13/08/2005

 
Just received my JVC 17" LCD. Arrived in 2 days - excellent service. Thank you very much. Will use you again.

Thanks
David Hemming 11/08/2005

 
FANTASTIC service, no problems at all and very quick. I cannot fault the customer service either, all questions were dealt with quickly and professionally.

Thanks
Richard Harrison 10/08/2005

 
Thanks. I brought this Sunday and it arrived this morning. Service couldn't have been better with regular email contact.

Thanks again!
Chris Lee 09/08/2005

 
Excellent service,well packed,thanks

Thanks
Richard Black 02/08/2005

 
Received this from Royal Mail Special Delivery the morning after placing the order. Many thanks for the prompt service.

Thanks
Stephen Norledge 22/07/2005

 
My order 49879 has arrived.Order placed last weekend, item arrived today at 10 am.Fantastic service, WELL DONE !Thanks very much.

Thanks
Malcolm McLeod 19/07/2005

 
What fantastic service. Ordered on the 12th, received email on 13th to say it was on its way, item received before 8.00 a.m. on 14th! But not only that, it was the cheapest I could find on the internet. Thanks hiwayhifi.com I will certainly visit your site again.

Thanks
Jan Shawyer 18/07/2005

 
Very pleased with your prompt delivery, next day and by the fact I was able to track the order with yourself and the courier. Will certainly consider using you again in the future.

Thanks
Jim Millar 07/07/2005

 
Very good. Recieved items within 2 days. Reasonable price. Well packaged.

Gary Prest 05/07/2005

 
Goods received today. Thank you.
Ive received two orders from you in the pas tfew months both came promptly.

Robert Higginson 05/07/2005

 
Superb service. I did order it on friday afternoon and next day I had it in my hands. Thank you very much.

David Linhart 04/07/2005


 

Got Advice from your store & ordered by website.The sales persons knowledge was on the spot.Hi FI SYSTEM SOUNDS BRILL!!

Mr W ayne Parks 29/06/2005


 
Very satisfied with the service received. Thanks

Jonathan Wolfers 23/06/2005

 

Just wanted to say thank you for the excellent service. The product was delivered within 2 days of placing the order. The remote control was faulty but, when this was reported to you, another was ordered up without question and arrived within 4 days of the reported fault. The replacement remote control works just fine. I will definitely use your company again in the future - no hassle and brilliant service. Again, thanks.


Gill Kirby 21/06/2005


 

Thank you recived head unit on tues but missed post went and picked up today and fitted it.
very happy with it.

aron eke 09/06/2005


 

I'm pleased to be able to say I'm glad I bought from Hiway HiFi. After initially buying my car's head unit and receiving excellent customer service I decided to come back to you for my auto-changer. Once again, service has been top-notch, delivery prompt and you've saved me money with your great prices!

I'd highly recommend you to everyone.

All I can say is "Thankyou".

Keep up the good work.

Sean Robinson 09/06/2005


 

Fantastic service would recommend to anyone. Spot on!

Philip Regan 09/06/2005


 

Great service! Was £60 cheaper than others & next day delivery when everyone else had sold out. Thanks x

Amanda Price 08/06/2005


 

Goods arrived within 48 hours of order - excellent service!

Sindy Smetham 08/06/2005


 

Excellent service, could not beleive how quick it arrived. Thanks

John Richards 07/06/2005


 

Very good price, service and delivery.
5 Star rating will definitely use this company again.
Job well done

Adam Priestley 01/06/2005



 
Just wanted to congratulate you on a fantastic service. not only one of the cheapest internet sites for the sony nw-hd3, but bloody quick delivery as well. thanks alot guys, top draw!!!!!1

Nathan Dodds 28/05/2005

 
Thank you for a speedy transaction. The web site was very user friendly and the delivery was made within 4 days. Thank you

Paul Cox 26/05/2005

 

Excellent service -ordered Saturday and arrived Tuesday morning. Didn't need to use the track order service as were sent emails at every stage of order! (Always a good feature to have on a web site though)

Very impressed - helpful staff on phone when I rang to query - good web site - easy to see what you need to do and who to contact.

Have to award you 11/10 - my best internet service to date

Sandria Lewindon 25/05/2005


 
Excellent delivery and packaging - best deal on price - will recommend to friends - also thrilled with product - thanks very much!!!


Haidee Guest 24/05/2005

 
Website extremely easy to use. First class service - well I haven't received the goods yet but up till now excellent. If all goes to plan and goods received when expected I shall certainly recommend you to others, and use you again as and when.

Joy Harding 23/05/2005

 
I'd just like to say thanks for such a great service. No hassle in placing the order and it arrived next day - brilliant!

Paul 23/05/2005

 

Supperb service. Ordered yesterday, delivered today. Could not have wished for more. 10 out of 10!!

Robert MacNaughton 13/05/2005


 
Great Service, I just hope you keep it up, if something goes wrong with my item. Product arrived intact and on time.

Alpesh Panchal 12/05/2005

 

Thank you very much for all your help in getting my dab reciver and ariel for my jvc car hi fi it's all fitted now and works great i will recommened and use hiway hifi again !!best of luck and cheers!

Brian hood 11/05/2005


 

Just say thank you for your quick and efficent service. Item ordered 1430hrs wed was told would be with me by friday, it arrived thursday at 1250hrs well done. ANY MORE PERFECT AND IT WOULD NOT BE RIGHT.

JOHN WEATHERBURN 09/05/2005


 

First order was a long time but i was informed it was the supplyer so i changed my order and it arived almost the next day. Good customer service. good value for money.

Trystan chubb 09/05/2005


 
Thanks for a good service and speedy delivery.

Andy Coffey 05/05/2005

 
This was my first purchase from hiwayhifi.com. The goods arrived securely wrapped and in perfect condition. Delivery progress was easy tracked from the City Link website. So full marks to Hiwayhifi for an excellent price and first class service.

Christopher Marsden 05/05/2005

 
Thank you the fast and efficient service, I will use you again and also recommend you.

Simon Jeffery 02/05/2005

 
hi..just to say great service...good comunication and prompt delivery.

nigel cundill 23/04/2005

 
Thanks got order, quick as hell. Thanks a million. Far better than the service the last time i ordered, never thought i would use you gys again , but much much better

Scott FitzGerald 23/04/2005

 
Turnaround was fantastic

Gavin Harper 21/04/2005

 
Just to say thank you for such a speedy service and the comprehensive order status advice from making the order through to dispatch.

Amanda Green 19/04/2005

 
Very good. recieved in good time

Imran Khan 19/04/2005

 
I recieved my order this morning thank you. A great service, quick delivery, good order tracking and at a fantastic price too. Keep up the hard work!

Paul Swinfen 19/04/2005

 
Easy to order, superb delivery service exellent online shopping!!

Harry Joad 19/04/2005

 

Excellent web site, Excellent service, Excellent product, Excellent price, Need i say more

Thanks
Kevin Newport 16/04/2005


 

I must compliment you on the delivery service. I was less than 24 hours! I will let you know how i get on with my new"toy" when i have used it! Thanks again.

Thanks
Jill norris 16/04/2005


 

Very pleased with the speed of delivery, the fact that the product arrived in perfect condition and the competitive price. I was also pleased that you still stock cassette recorders when so many retailers no longer do so.

Thanks
John Dover 15/04/2005


 

i was more than impressed with your service.i ordered at midnight on monday and it was here by wednesday i could not beleive it.also we shopped around for ages and you were the cheapest anywhere.i will, and have already started reccomending you to friends and family. i will, if possible use you for purchases in the future.
please could you tell me if you do a lead that goes from a jvc head unit to a vauxhall cd changer?i have been told there is such a thing but am yet to find it.

Thanks
lauren fox 13/04/2005


 

Fast dilevery .good deal& happy

Thanks
sumika kapoor 13/04/2005


 

Thank you for your very professional service in despatching my order, if could'nt have been faster. It was the delivery that let you down, I was not in to receive the first delivery on 5/4/05, according to the tracker a delivery attempt was made on 6/4/05. This could not have been so as my wife was in all day. I had to collect parcel from courier myself 8/4/05. I am very pleased with my purchase, thank you.

Thanks
ERIC CRIDLAND 08/04/2005


 

I would like to thank you for the excellent service given to me on the order of a Sony car radio cassette. It was ordered on the 3rd April and arrived at my home address on the 5th April.

Thanks
Brian Willcocks 05/04/2005


 

Brilliant service , quick and reliable, will DEFINATELY use again, keep up the good work, CHEERS !!!!!

Thanks
Matthew Ling 18/03/2005


 

Thanks for an excellent service. Goods delivered swiftly, in excellent condition and with no hassle or fuss. I wish every internet company were as good!

Thanks
A Paris 16/03/2005


 

It has been a pleasure to deal with you. Your web site was user friendly and easy to use, good prices and excellent service.

Thanks
Ben Stanborough 16/03/2005


 

This was my second purchase, and the fastest internet order I have ever receieved, thankyou.!

Thanks
Dave Olver 15/03/2005


 

TV has arrived, Very prompt service, Kept me informed all the way, Much appriciated

Thanks
Karen Giles 14/03/2005


 

Impressed with service so far, email replied to promptly, and order dispatched quickly

Thanks
Robert Haw 14/03/2005


 

I recently ordered a JVC - GRDX97 Digital Camcorder. It was recieved within 2 days and I am very pleased with the service.

Thanks
Kevin Hocking 14/03/2005


 

Excellent service, quick delivery, very happy

Thanks
David Clayton 10/03/2005


 

Many, many thanks for your excellent service. Ordered my item Monday evening, it was with me first thing Wednesday morning. Prompt delivery, friendly communication and great prices. Wouldn't hesitate to use you again. I'll certainly be recommending you.

Thanks
Sean Robinson 09/03/2005


 

Good service,will shop with you again

Thanks
peter stevens 09/03/2005


 

just like to say i was very pleased with the service i got from you, super fast delivery, a bit of a problem with my payment but purely my fault and soon sorted by your very helpful staff, the t,v is now up and working

Thanks
Patricia stokes 07/03/2005


 

Many thanks for the excellent service. Ordered product Saturday - delivered Tuesday

Thanks
paul mills 05/03/2005


 

Placed order wednesday night and recieved it friday morning. very impressed super fast service will definitely bye from you again.

Thanks
David Bonney 04/03/2005


 

Fast friendly service

Thanks
Simon Parsons 02/03/2005


 

Just to say thanks for processing my order last week for a Sony DCR-hc1000 camcorder. It is excellent and I was very pleased with the service, the price, and the prompt way a misdelivery was handled.

Thanks
Chris Sims 27/02/2005


 

Recieved both sets of speakers. delivery was very quick no damage to packaging and all goods work. this is the second time ive bought off hiway hifi all would recommend to other. GREAT SERVICE!!!!!!!!

Thanks
Westley Hinks 26/02/2005


 

The item was delivered this morning as promised .Excellent service.Also, it is great to be able to follow the progress of the order on the internet.

Thanks
Fredda Proctor 25/02/2005


 

hi fast delivery and excellant service many thanks

Thanks
linval meikle 24/02/2005


 

Thankyou for the speedy order i was fully satisfied with the service provided by you.

Thanks
James Bergin 22/02/2005


 

Thanks for such a superbly quick delivery of the Yamaha Speakers - they sound as great as they look!

Thanks
Brian Smith 22/02/2005


 

Hi received my item today very quick delivery will be useing hiway hi-fi again very professional thanks.

Thanks
linval meikle 21/02/2005


 

First time used your service, found it very quick and easy and delivery was very rapid

Thanks
Charles Woodard 21/02/2005


 

Top class speakers, top class post, top class firm to deal with, what more can l say!

Thanks
CRAIG BAXENDALE 13/02/2005


 

Just to say an excellent service. 5 star no complaints would buy again thank you

Thanks
Roger Hancock 12/02/2005


 

Thank you for an excellent product at the right price,ordered yesterday less than 24hrs later goods arrived. Now thats service

Thanks
Maureen Hargreaves 11/02/2005


 

Thank you for an excellent product at the right price,ordered yesterday less than 24hrs later goods arrived. Now thats service

Thanks
Steve Beckwith 10/02/2005


 

Excellent service & communication.

Thanks
Janet Pelling 10/02/2005


 

The MP3 was a very good product. Just takes long to download songs.Excellent and worth the money, nice and small too

Thanks
Afsheen Hussain 08/02/2005


 

First class! Ordered item Thursday afternoon, arrivd Saturday morning with 3 e-mails in between informing of order status. Will definitely use again.

Thanks
Paul dack 05/02/2005


 

Great service, Item was delivered next day and in good condition. Would of been nice to have known what delivery type i.e before 12 noon delivery. so i could have been at home to receive it!
Many Thanks
Paul Farnel  05/02/2005


 

I had a few difficulties to start with about payment but I spoke to Kish at Customer service and it was easily overcome. I found Customer Service very helpful and polite. Kish called me back a couple of times. The item was delivered at a record speed.
Good first experience, well done!

Many Thanks
GRAZIANA BACCI  03/02/2005


 

Just received my order. Could not ask for a better service.

Many Thanks
Paul Franklin 03/02/2005


 

In reference to your Customer Feedback, I would like to say that I was very pleased with my purchase. The speed and efficiency that my order was dealt with, plus the constant updates on the transaction were very pleasing. A competetive price on the product also made it an axcellent deal. I wouldn't hesitate to recommend your company to others, or come back again myself in the future.

Thanks
Stephen Parker 31/01/2005


 

Received JVC - DRMV1, 2 days after order placed. Very pleased with service. Still to set up machine.

Thanks
Frank Emonds 30/01/2005


 

Brilliant service, received the item day after the payment went through, via special delivery. Highly recommended!

Thanks
Emily Berville 29/01/2005


 

Just a note to express my satisfaction with your service in my recent purchase of a camcorder.Your site was listed with three others in 'What Digital Camcorder' as four of the best internet sites.The other three refused to do business with me being outside the UK.so well done to you again.

Thanks
Jim Leahy 28/01/2005


 

You asked for feedback in your order confirmation email, so here goes. Your web site and order facility, together with the despatch and tracking information are, in a word, 'Excellent'!

Thanks
Vincent Jones 26/01/2005


 

What a great sight!! Saved me nearly £40 on my item combined with super fast delivery ensured I'll be coming back time and again. Do yourself a favour and bookmark this sight now!!!!!!!!!!!!!!

Thanks
Nigel Gleeson 25/01/2005


 

This is the second time I have used Hiway and once again, great service, price and a speedy delivery (2 days). I would not hesitate to use you again

Thanks
Paulette Morton 20/01/2005


 

Just a note to say "many thanks" for such a speedy and efficient service - I am very impressed and will certainly consider using you again.

Thanks
A H A Cosh 20/01/2005


 

Very fast service and delivery

Thanks
stephen powell 19/01/2005


 

Just wanted to what great service and at a fantastic price, 2/3rds the price of Halfords.

Thanks
David Holmes 12/01/2005


 

I have today received my order which I submitted on Tuesday night.
I am very pleased with the prompt delivery and would happily recommend you to friends and family.

Thanks
Alan Broadbent 12/01/2005


 

Excellent service - I ordered my DVD recorder on Saturday and was told it would be delivered by Thursday. It came on Tuesday morning! Thanks very much - I will recommend you.

Roger Brett 11/01/2005


 

Re order 44603. No problems, quick efficient service, excellent price, many thanks

Vibert Noble 10/01/2005


 

Thanks for the quick response to my order. Order No. 44592 Arrived 9-30am Wednesday 5/01/05

Graham Hall 09/01/2005


 

Took delivery of my Toshiba 32ZP48 television on Wednesday 5th January 2005 and wow... what a machine. Great service throughout the order process (via the web) and brilliantly dealt with by the guy on the end of the phone (sorry, didn’t get his name) when I did need to phone. Thanks.

Philip Broadway 08/01/2005


 

Hi, just like to say thanks for the excellent service. DMRE55 arrived on 5th Jan, well impressed!!
Thanks .

P MacNewman 07/01/2005


 

Just to let you know that I am very happy with the service received so far. The VCR/DVD player is exactly as I had hoped at a very competitive price - and very quickly dispatched to me. It is about £100 cheaper than John Lewis.

Ian Brettell 07/01/2005


 

Excellent service , goods arrived as promised AAAA+++++++

ian foster 05/01/2005


 

Thank you very much for your speedy delivery we will definately use yourselves again and recommend to friends

Greg caswell 02/01/2005


 

Excellent service. Quoted delivery 3-5 days, goods actually arrived within 2 days. Can't ask for more.

Stephen Chambers 01/01/2005


 

Excellent service. Quoted delivery 3-5 days, goods actually arrived within 2 days. Can't ask for more.

Stephen Chambers 01/01/2005

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