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SUMMARY OF REPAIR PROTECTION PLAN YOUR PLAN INCLUDES REPAIRS TO YOUR EQUIPMENT The provision of repairs to or replacement of your equipment, in the event of a breakdown caused by electrical or mechanical breakdown or by damage caused accidentally. NEW FOR OLD PROTECTION We will always repair your equipment unless: a) we cannot repair it; or b) we cannot obtain the spare parts to repair it; or c) we can replace it for less than the cost of the repair We will only replace your equipment if we have agreed to do so before a repair is carried out. When we have replaced your equipment, your plan will end immediately and there will be no refund of the fee you have paid. When we have replaced your equipment you may dispose of the original equipment If we do not repair the equipment we will replace it with equipment of the same or similar make and specification. You must only pay us for our supplier’s delivery and/or installation charges, and any outstanding fee installments. We will not be responsible for any costs that you may incur to dispose of your old equipment FROZEN FOOD COVER Food spoilage insurance for freezing equipment only: if the equipment breaks down or there is an accidental failure of the public electricty supply (except as a result of bad weather conditions) you are covered by insurance obtained for you under the plan for Domestic & General Services Limited will purchase food spoilage for your benefit from Domestic & General Insurance PLC. The most Domestic & General Insurance PLC will pay in any one period of insurance is £500. WORLDWIDE PROTECTION As long as repairs are carried out in the UK, your product is protected wherever it is in the world. YOUR PLAN DOES NOT INCLUDE a) the cost of routine maintenance, cleaning, overhaul, modification and descaling. b) costs during the manufacturer’s guarantee (unless due to damage caused accidentally or loss of frozen food). c) costs due to failure to follow the manufacturer’s instructions. d) the cost of repairs resulting from the use of your equipment for non domestic purposes, unless agreed in advance in writing e) costs in respect of plugs, cables, fuses, batteries, light bulbs, fluorescent tubes and related starters, light covers, dents, scratches, paintwork, cabinets, cosmetic trim, filters, attachments, spark plugs. In the case of audio/visual equipment: tuning, styli , cartridges. In the case of satellite equipment: repositioning or realignment of the dish, damage due to the action of sunlight or the ingress of moisture, or any repair if the equipment has not been professionally installed. In the case of cooking equipment: oven liners. In the case of vacuum cleaners: bags/brushes, filters, belts. In the case of floor polishers: brushes f) costs arising from not be being able to use your equipment or from damage caused when the equipment breaks down. g)delivery and installation charges for any replacement equipment. YOU CAN CHANGE YOUR MIND AT ANY TIME NOTE:- there will be no refund if any repairs or replacements have been carried out under the Plan or food claims have been paid during the current period of protection. a) You may cancel the plan at any time by giving14 days notice by writing to Domestic & General Services Limited, Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP. b) If during the manufacturer’s guarantee you cancel the plan by writing to Domestic & General Services Limited, they will provide you with a full refund. c) If you cancel the plan after the manufacturer’s guarantee has expired, in writing to Domestic & General Services Limited , they will refund the amount for the remaining full months protection. d) We can cancel the plan by giving you 14 days notice in writing to your last known address. A refund of the amount paid for the remaining full months of protection will be given. WE WANT YOU TO BE SATISFIED How to contact us or complain: • Call our Customer Service Department or 08705 997799 • Write to the Customer Care Manager at Domestic & General Services Ltd., Leicester House, 17 Leicester Street, Bedworth, Warwickshire, CV12 8JP. We want you to contact us so that we know what you think of us and the services we provide. We hope that you are satisfied with our response to your enquiry. If you are not satisfied, you can ask for your case to be reviewed by us and a final decision made on behalf of the managing director. If you are still not satisifed we will agree to seek to resolve our differences with the assistance of the ADR Group, an independant dispute resolution service provider. The address is Grove House, Grove Road, Redland, Bristol, BS6 6UN. We hope that you are satisfied with our response to your enquiry if you are not satisfied, you can ask for your case to be reviewed by us and a final decision made on behalf of the Managing Director. If your complaint relates to accidental damage or frozen food protection and you are not satisfied with our final decision you can ask the Financial Ombudsman Service to review your case. They can be contacted at: South Quay Plaza 183 Marsh Wall London E14 9SR Telephone: 0845 080 1800 Email: enquiries@financial-ombudsman.org.uk Accidental Damage and frozen food cover is provided by Domestic & General Insurance PLC. DATA PROTECTION Your details will be held and used by Domestic & General Services Limited, Domestic & General Insurance PLC, CI(H), and selected companies acting on our behalf to administer your plan. We may pass your data to any relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. Unless you have already notified us that you do not wish your details to be used for other purposes, your details may also be used by us or carefully selected third parties for other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We and the third parties may contact you by mail, telephone or email. If you do not want your data to be used for other purposes and you have not already notified us please write to the Data Protection Officer at: Domestic & General, FREEPOST CV2560, Bedworth, Warwickshire, CV12 8BR. To help keep your details accurate we may use information we recieve from our partners. You can ask for a copy of your details (for a small fee) and to correct any inaccuracies. To improve our service we may monitor or record our communications with you. GOVERNING LAW AND STATUTORY RIGHTS This plan is governed by English law unless we have agreed otherwise with you. Purchasing this plan does not affect your statutory rights. N.B.copies of any correspondence relating to this application should be kept by the customer A copy of the accepted application form is available for up to three months after its completion. Purchasing a Repair Protection Plan does not limit your protection under the manufacturer’s guarantee. RIGHTS OF THIRD PARTIES This plan is for the benefit of you and anyone else agreed with you. No benefits will be given so anyone else. SPREAD THE COST WITH DIRECT DEBIT You can spread the cost of protection and pay a low monthly fee by Direct Debit. It’s safe too, thanks to the Direct Debit guarantee. THE DIRECT DEBIT GUARANTEE This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society. If amount to be paid or the payment dates change, Domestic & General Services Ltd will notify you 14 days in advance of your account being debited or as otherwise agreed. If an error is made by Domestic & General Services Ltd or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy to Domestic & General Services Limited. The fee will be collected over 10 months commencing on the date shown on your plan document. Prior to the expiry of the initial period of protection, we will inform you of the commencement date, amount and frequency for the Direct Debit renewal fee. N.B. Protection is subject to the Terms and Conditions of the Plan issued. A specimen of the plan giving full details of exclusions and conditions can be obtained on request. LEICESTER HOUSE, 17 LEICESTER STREET, BEDWORTH, WARWICKSHIRE, CV12 8JP THE REPAIR PROTECTION PLAN IS PROVIDED BY DOMESTIC & GENERAL SERVICES LTD REGISTERED OFFICE: SWAN COURT, MANSEL ROAD, WIMBLEDON, LONDON SW19 4AA REGISTERED NO. 1970780 AT THE ABOVE ADDRESS FROZEN FOOD INSURANCE IS UNDERWRITTEN BY DOMESTIC & GENERAL INSURANCE PLC, SWAN COURT, MANSEL ROAD, WIMBLEDON, LONDON, SW19 4AA REGISTERED NO. 485850 ENGLAND REGISTERD OFFICE AT ABOVE ADDRESS A MEMBER OF THE ASSOCIATION OF BRITISH INSURERS AND OF THE FINANCIAL OMBUDSMAN SERVICE |